REFUND POLICY

Effective Date: 28/03/2025

This Refund Policy ("Policy") is an integral part of the Terms of Service of Social Boost Asia ("We", "Us"). This Policy sets out the conditions and circumstances under which refunds or credit refunds apply to users ("You", "User", "Customer", "Collaborator", "Reseller") when using services ("Services") on the website socialboost.asia ("Website").

By using the Service, you confirm that you have read, understood, and agreed to the provisions of this Refund Policy.

1. General Principle: Irrevocability of Services

Social Boost Asia provides digital services related to social media interactions. Due to the nature of these services being irrevocable or irreversible once performed or started, we apply a NO REFUND policy (via cash or bank transfer) for most cases after an order has been placed or processed.

We do NOT refund any order once it has been recorded by the system as processing or completed. If you need support or have questions about an order, please contact us via the contact page.

2. Non-Refundable Cases (Cash/Transfer)

Refunds (via cash, bank transfer, or equivalent forms) will NOT be applied in the following cases (list is not exhaustive):

• Order Completed or Processing: Any order that has been recorded with a status understood or equivalent to "Running", "Partially Completed", or "Completed".
• User Input Error: Orders that cannot be fulfilled or are fulfilled for the wrong target due to User providing incorrect information (e.g., wrong URL, invalid URL, private post/account URL, wrong username format, selecting wrong service type). The responsibility to check information accuracy before ordering lies with the User.
• Changes from User or Social Media Platform: Orders cannot continue or complete due to User changing settings (setting account/post to private, changing username/URL, deleting post/video/account) after ordering; or due to updates, algorithm changes, scanning/restriction actions from the Social Media Platform (Facebook, Instagram, TikTok, etc.).
• Balance Deposited into Account: All funds deposited by User into the account balance ("SocialBoost Credits" or equivalent name) on the Website will not be refunded in any form (cash, transfer). This balance can only be used to pay for Services on Social Boost Asia.
• Policy Violation Orders: Orders cancelled due to content or objectives violating the Terms of Service of Social Boost Asia (e.g., illegal content, scams, sensitive politics, obscenity...).
• Account Locked Due to Violation: Users whose accounts are suspended or permanently locked due to serious Terms of Service violations will not be refunded any remaining balance in the account.
• Natural Drop: The natural drop in interaction numbers (likes, follows, views...) after the order is completed due to natural factors or Social Media Platform actions.
• Arbitrary Cancellation Request: User requests to cancel order and refund after the order has been put into the processing system.
• Dissatisfaction with Results (When Service Has Been Provided): Dissatisfaction with interaction quality or business results not meeting expectations, provided that the Service has been delivered as described (quantity, interaction type).

3. Cases Applying Credit Refund (SocialBoost Credits)

In specific and unique cases, Social Boost Asia may consider refunding the order value in the form of Credit to the User's account balance on the Website. This applies when:

• System Error from Social Boost Asia: The order cannot start processing or cannot be completed entirely due to technical errors from Social Boost Asia's internal system (excluding errors from social media platforms or user errors).
• cancellation Decision from System: When the automatic system or administrator determines an order cannot be fulfilled due to objective technical reasons from our side and proceeds to cancel the order.

In the above cases, the value of the unfulfilled service portion (or the entire order value if not started) will be refunded to the SocialBoost Credit balance in the User's account. Users can use this credit to place other orders on the system.

Note: Credit refund is the final decision of Social Boost Asia and does not apply to cases listed in Section 2.

4. Special Policy for Resellers / Collaborators

For accounts enjoying preferential pricing policies for Resellers or Collaborators (hereinafter referred to as "Partners"):

• No Refund of Deposited Balance: Since Partners have deposited large amounts to enjoy special discounts/preferential prices, the balance deposited into the Partner account will not be refunded via cash or transfer in any ordinary case.
• Force Majeure Refund Request: In special, force majeure situations where Social Boost Asia reviews and approves a request to refund the remaining balance via cash/transfer, the following process will apply:
  1. Social Boost Asia will review and recalculate the entire history of orders the Partner has previously made.
  2. The value of these orders will be re-applied at the retail price (price for regular customers) at the time the order was placed.
  3. The new total cost (at retail price) will be deducted from the total amount the Partner has deposited.
  4. The remaining amount after deduction (if any) will be the maximum amount refundable to the Partner. If the result after recalculation is negative or zero, no funds will be refunded.
  5. Refund Processing Time: If there is a refundable amount, the processing and refund (via bank transfer or other form decided by SBA) will be carried out within 30 (thirty) working days from the date the request is approved and necessary procedures are completed.
• Credit Refund for Faulty Orders: Similar to regular customers, if a Partner's order is faulty due to Social Boost Asia system (as in Section 3), the order value will be refunded as SocialBoost Credit to the Partner's account.

5. Process for Handling Faulty Orders and Credit Refunds

• When the system detects or an administrator determines an order is faulty falling under the credit refund case (Section 3), that order status will be updated to "Cancelled" or equivalent.
• The corresponding value of the unfulfilled service portion (or entire order) will be automatically added back to the User's SocialBoost Credit balance.
• Users can check transaction history and updated credit balance in their account.

6. Handling Policy Violations

• As stated in the Terms of Service, accounts violating Social Boost Asia policies may be severely penalized.
• Orders related to violations will be cancelled with no refund or credit refund.
• Account may be suspended or permanently locked, and all remaining balance (if any) may be confiscated.
• Depending on the severity of the violation, Social Boost Asia reserves the right and obligation to cooperate, provide User information to competent authorities in accordance with Vietnamese law.

7. Support Requests

If you encounter unauthorized activity or believe your order is eligible for credit refund consideration under Section 3, please:

• Check order information and status in your account carefully.
• Contact our customer support via the contact page or supported channels on the Website.
• Provide full order information (Order ID, URL, issue encountered) for us to check and support quickly.

We do not resolve refund requests that do not comply with the provisions of this Policy.

8. Changes to Refund Policy

Social Boost Asia reserves the right to modify or supplement this Refund Policy at any time without prior notice. All changes will be effective immediately upon posting on the Website. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.

9. Contact

If you have any questions about this Refund Policy, please contact us via the information provided on the contact page.